Privacy Policy

1. Who we are

Vector Ink LLC (“Vector Ink,” “we,” “us,” or “our”) makes the Vector Ink design apps and runs vectorink.io. You can reach us at jonathan@vectorink.io or by mail at Vector Ink LLC, 11703 Huebner Rd 106-404, San Antonio, TX 78230, United States.

2. What we collect, and why

• Account details: name, email address, username, profile photo (optional) and account ID. We use these to run your account, sign you in, send receipts and account emails, and provide support.
• Sign-in providers: you can sign in with email and password, Google sign-in, or Sign in with Apple. With Sign in with Apple you may choose to share a private relay email instead of your real one; we only receive what Apple shares with us.
• Content you create or upload: projects and designs, fonts, palettes, brushes, uploaded images and photos, AI prompts, AI-generated images, and templates and apps you publish. This content is stored in the cloud only when you save it to the cloud. Projects saved only on a phone or tablet stay on that device.
• Purchases: records of subscription, Lifetime and credit-pack purchases and your credit balance, linked to your account. Payments are processed by Apple (App Store), Google (Google Play), or on the web by Stripe through Outseta, or PayPal. We never see or store your full card details.
• Usage and analytics: how the apps are used (screens, features and events) through Google Analytics for Firebase and our own in-app events tied to your account, plus credit and AI usage counts. Analytics may estimate an approximate, city- or region-level location from your IP address. We do not collect precise location.
• Diagnostics and security logs: server request logs for our AI and image features, including IP address and account ID. We keep these for security, abuse prevention and troubleshooting. We currently keep these logs indefinitely.
• Communications: information you send when you contact us for support or privacy requests.

3. What we do not do

• We do not show third-party advertising in the apps, and we do not sell personal information or share it with data brokers.
• We do not track you across other companies’ apps or websites.
• We do not use your uploaded content, project data, prompts or generated output to train our AI models.
• We do not collect contacts, health data, financial account data, precise location or microphone data.

4. Marketing emails

We may send product news and offers to your account email. Every marketing email has an unsubscribe link. If you unsubscribe, we will still send account and purchase emails.

5. Service providers we share data with

We share information with service providers only as far as each one needs it to do its job for us:

• Google Firebase and Google Cloud: sign-in, database, file storage, server functions and analytics.
• Outseta: accounts, web subscriptions and billing (with Stripe for card payments), and customer emails. PayPal processes PayPal payments.
• Apple App Store and Google Play: in-app purchases. Iaptic validates store receipts.
• Postmark: sends transactional email.
• AI and image-processing providers: when you use an AI feature, the prompt and/or image you submit is sent to the provider that powers it, only to produce your result. These are OpenAI, Anthropic (Claude, for the in-app assistant), Google (Gemini image models), Recraft, Stability AI, Ideogram, Replicate (including Seedream), Luma AI, QuiverAI, Higgsfield and ElevenLabs. CloudConvert converts files for EPS export. Some image tools, such as upscaling, background removal and tracing, run on our own servers instead.

We may also disclose information when required by law, to protect rights and safety, to enforce our agreements, or in connection with a merger, financing, acquisition, or sale of all or part of our business.

6. Cookies and analytics

On the website and web app we use cookies and similar technologies for security, session management, preferences, checkout, and to understand how the Services are used. Google Analytics helps us measure and improve the Services. You can control or delete cookies through your browser settings, although doing so may affect how the Services work.

7. Legal bases for EEA and UK users

Where the GDPR or UK GDPR applies, we process personal data to perform our contract with you, for our legitimate interests in operating and securing the Services, and to comply with legal obligations.

8. International transfers

Vector Ink is based in the United States. Your information may be processed in the United States and other countries where we or our service providers operate. Where required, we use appropriate safeguards for international transfers.

9. Retention and security

We keep your account and the content you save to the cloud until you delete your account or ask us to delete it, unless we need to keep information for legal, security, fraud-prevention, dispute-resolution, or recordkeeping purposes. We use reasonable administrative, technical, and organizational safeguards, but no system can guarantee absolute security.

10. Deleting your account

You can delete your account in the app (Account → Delete account) or by contacting us. Deleting your account permanently removes it and everything saved to the cloud: projects, fonts, palettes, brushes, assets, uploads, AI images, remaining credits, published apps and templates, and your username. This cannot be undone, and nothing is downloaded for you automatically, so export any projects you want to keep first. Projects saved only on a device stay there until you remove the app.

• A web subscription is cancelled as part of deletion. App Store and Google Play subscriptions must be cancelled by you in the store.
• We keep anonymized purchase records as financial records. The billing record for a paid web plan is removed at the end of the paid period.
• If you used Sign in with Apple, we revoke that access when you delete your account.

11. Your privacy rights

Depending on where you live, you may have rights to request access, correction, export (portability), deletion, restriction of processing, or objection to certain processing. EEA and UK users may also complain to their local data-protection authority.

California residents may have rights under the CCPA/CPRA to know, correct, and delete personal information, and to be free from discrimination for exercising these rights. Vector Ink does not sell or share personal information as those terms are defined by California law.

To exercise a privacy right, email jonathan@vectorink.io with the subject “Privacy Request.” We may need to verify your identity before completing a request. Authorized agents may submit requests on a consumer’s behalf subject to verification of their authority. We will respond within the timeframe required by applicable law. You can opt out of marketing emails at any time with the unsubscribe link.

12. Children’s privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can take appropriate action.

13. Changes and contact

We update this Privacy Policy when the apps or Services change, and we show the date of the latest version at the top of this page. For questions or privacy requests, contact Jonathan O’Farrow, Founder, at jonathan@vectorink.io, or by mail at Vector Ink LLC, 11703 Huebner Rd 106-404, San Antonio, TX 78230, United States.